Frequently asked questions.

TONELOW is based in the Southwest and travels nationally and internationally. Travel fees are calculated transparently in your quote — no surprises.

Every package includes professional sound, MC services, planning portal access, and a consultation call. See the Pricing page for full package breakdowns.

Always. Every planning portal includes a must-play list, a do-not-play list, and open requests the night of your event.

A 30% non-refundable deposit secures your date. The remaining balance is due 14 days before your event.

Deposits secure exclusive availability for your date and are non-refundable. Rescheduling within 12 months is accommodated where possible at no extra fee.

Yes — professional sound, wireless microphones, and basic uplighting are included in every package. Add-ons like cold sparks and monograms are optional upgrades.

Ask us about insurance coverage for your specific venue — happy to provide documentation as needed.

Every event runs with redundant backup gear on-site, so a single failure never stops the music.